Larry Bettag's Blog

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We Received Your Payments On Time but are Foreclosing Anyway!

I'm really seeing something wierd going on here:

  • Mortgage Compaines blowing up. 
  • Mortgage companies thriving

Clients are making the shift.  BIs your company compassionate to your client's needsig box lenders are so big that they're collapsing on top of their own clients

I'm dealing with a top three lender rignt now...

As an Attorney!

I've been contacted by the client.  The lender had been accepting the mortgage payments, cashing them in and, oh yes.....reporting to the credit bureaus that they hadn't made a payment for nine months and therefore the big box lender began the foreclosure process.

I've spent hours upon hours with the client getting disconnected repeatedly.  I'm an attorney looking to help my client, but many disconnections....we called again and again and the bank representative gave us their name and number.  Each time we'd call back and invariably each extension was invalid, or surprisingly enough, "Crystal doesn't work at this extension."....can you say....

 C'mon now!!!!

I call the president of our company and told him of the fiasco.  He found a high up contact in that top three fortune 500 mortgage company to investigate the my client's allegations.  What's such an paradox is that they're suing a client for foreclosure claiming that she's failed to make payments.  In the mean time she's provided all the statements and cancelled checks to prove that she's never been late with them.  As an attorney, I've told her that she has a cause of action against this mortgage company since they they're destroying her credit by reporting he not only as late, but also in foreclosure when the proof is contrary. 

But Now???  How about an Update!!!!!

The latest as of this week????  This big box today agreed....to an extent and said the following...

We acknowledge that you've made your payments and made the payments on time.  We just don't know where the money is within our company. 

Are You Friggin Kidding Me!!!!! That's one caring mortgage company. 

"We acknowledge that you've paid on time, but we're not ready to clear your credit or stop the mortgage foreclosure until we can figure out what we did with your money?" 

There's a Major Shift Gooing on with Consumers now!!!!

Mortgage Companies are shooting up the list of the top 100 even in a market when big box lenders are collapsing and more are poised to collapse, great companies are rising to the top.  Why?  Because consumers are begging for someone to care about them. 

It used to be that consumers wanted the lowest rate on the block.  Now they want a good rate, a really good rate, but for the biggest financial transaction of their lives, they'll trade a little rate to have qualified people investing in their families.  They want a relationship.  They don't want crappy service for a lower rate. 

There are a lot of great companies out there that offer great rates and exceptional service.  They might not be the lowest rate in town, but they're fair and they will create a relationship with the client that will inevitably end up with a client for life.  Big box????  Transactional, not relational.  I'm sorry, I'll take relational over transactional any day.  It may not be the cheapest rate in town, but to the client, it's a lot more cost effective.  And with the biggest investment in your life isn't it good to have a relationship as well as a point of contact?

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172 commentsLarry Bettag Illinois FHA Specialist • November 14 2009 03:46PM

Comments

"We acknowledge that you've made your payments and made the payments on time.  We just don't know where the money is within our company.:

SO SAD THAT EVEN THIS DOESN'T SURPRISE NOWADAYS - Who can run a business these days?!?!?!?!

Once again, those that "are too big to fail" are running us into the ground.

Posted by Steve Kappre | NMLS# 217008 NJ Mortgage Loan Officer | 856-419-3561 (Treasury Mortgage | Mortgage Company - New Jersey) over 2 years ago

This is such a crock!!!  I hope you sue them, and I hope you're successful in winning enough in damages to teach these companies a lesson!

Posted by Lina Robertson Jones, REALTOR® Springfield MO Area Homes for Sale (Ozark, Nixa, Republic & Willard Real Estate) over 2 years ago

I sat in a seminar with an attorney who told me that many banks are beginning foreclosure proceedings the first time a homeowner misses a payment--even if every other payment after that is current.The example he used is missing a a May Payment and then paying June, July, August, Sept and October on time. Most folks would think that they are behind by one payment (in the current month), and that each payment is dropping back to cover the previous. That is not the way the banks see it.


He advised us, as Realtors, to talk through the history of payments with potential short sale clients. They may think they have significantly longer to sell their house than they really do.

Posted by Holly Weatherwax--Your Realtor® in Northern VA (Momentum Realty,LLC) over 2 years ago

Unfortunately, with the way mortgages are bought and sold, getting a decent rate from a good mortgage servicer doesn't ensure that you aren't going to end up with a craptastic servicer in the end.

Posted by Julia Odom, Chattanooga Homes for Sale (Select Realty Professionals) over 2 years ago

(Big box companies = No ethics, no compassion and no one giving a rip.  So sad that there's no responsibility in our world anymore.  Sounds like you have had a battle and it will continue.  Kudos for your persistence and knowledge.  At least your clients are in good hands with you.  Best wishes

Posted by Kim Boekholder (Broker, Relocation,IMSD) Salt LakeHomes For Sale,UtahReal Estate (Results Real Estate 801.580.5624) over 2 years ago

Larry: I'm not surprised. I think the lenders are so inundated with loan mods., etc. that they don't know which way is up. And it might take a while before we return to any sense of normalcy. Thanks for the post!

Posted by Paul McFadden Mortgage Loan Officer Bellevue Washington Home Loans (The Legacy Group) over 2 years ago

Larry, good information.  If we sit quietly and allow the FDIC to disallow YSP and the Risk Retenition provision in HR 1728 to pass, big box lenders win and consumers will be on their way to having a choice of 5 to 10 banks who, without any competition, will give consumers the single finger salute.

Posted by Bill Ladewig Your FHA Guru - FHA and VA Loans Since 1970 over 2 years ago

Larry - This is a nightmare situation that y'all are going through.  I have a listing that we are attempting to sell before hitting the foreclosure status and we keep getting different answers from different departments of a very very large lender as we attempt to cooperate and work with the lender to sell the home.

Posted by Kenneth Bargers (Prudential Woodmont Realty) over 2 years ago

Larry - BRAVO to you for your persistence in helping your client.  This does not surprise me at all anymore.  I'm with Bill, we (mortgage brokers & bankers) need to do whatever we can to make sure that we aren't driven out of business and that our clients continue to have choices

Posted by Donne Knudsen CalState Realty Services (Los Angeles & Ventura Counties in CA) over 2 years ago

ABSOLTLUTELY...I know when I have a question about my loan I call my mortgage company and they actually answer the phone.  No automated menu I have to go thru or anything.  I lOVE IT

Posted by Heather Adkinson Moses Lake Real Estate Agent (Windermere K-2 Realty LLC www.propertiesinmoseslake.com) over 2 years ago

Larry,

Stay after them. It is so wrong especially with you showing proof they are wrong.

Posted by Ted Tyndall- FL Homes for Sale-Palencia, World Golf Village,Nocatee,St. Augustine (Davidson Realty Inc.) over 2 years ago

Know they got the payment, but still want to foreclose? These people should be in jail!

 Todd Clark - www.LivingBeaverton.com

Posted by Todd Clark (Broker) (503)524-9494 (Beaverton, Oregon Real Estate Expert) (Knipe Realty) over 2 years ago

Steve...ridiculous isn't it.

Lina...I've told my client that there are so many damages that can be sued for.  I think she could pay off her mortgage because of this issues they've created.

Holly....good words, but the inverse happened here.  They made their payments.  The bank lost the money.....ooooops.

Julia....can't stand craptastic.

Kim...thanks for stopping by.

 

 

Posted by Larry Bettag - Cherry Creek Mortgage over 2 years ago

Paul...I feel like sending in a crowbar to help them pull their head out of their...._____es.

Bill...this is going to be something that hurts the consumer beyond anything they could ever fathom. 

Kenneth...case and point.

Donna...thanks for the kind words.

Heather....how cool is that?

Ted...thanks for the encouragement.

Toddy....kinda hard to do to this company, but I do see a class action brewing.

 

 

 

 

 

Posted by Larry Bettag - Cherry Creek Mortgage over 2 years ago

A story like this makes you say "unbelievable" and at the same time does not surprize you.

I think our country is going to h@&& in an hand basket, and our elected officials can't see it.

Let's see just how many people we need to put out of their homes in this country before this country wakes up and says, "we're not taking this anymore." Oh right, we did that in the last election.

Some days I truly regret the day I got into real estate!

Posted by MyMidtownMojo.com Thomas Ramon Realty over 2 years ago

Larry, 

I had someone call me about a rental a couple of weeks ago and he told me a slmilar story about his lender.  I asked my managing broker about it and he said that it is illegal to foreclose when someone is caught up and trying to keep their house.  This is really sad for your client, but in the whole scheme of things it does not surprise me!

 

Posted by Sybil Campbell REALTOR® ABR, SFR, SRES Your REALTOR® on Amelia Island (Century 21 John T. Ferreira and Son Inc) over 2 years ago

People do not want to be accountable for anything they do anymore including the big box companies.

I truely hope you can help these people and make this whole company and employees involved pay for what they have done.

Posted by Paula Reno, Broker, Owner Cedar Lake Indiana Realtor, Astro Realty (Astro Realty (Buyer Agency)) over 2 years ago

Okay, so I'm trying to picture the loon who wrote that note thinking this was a good thing to put in writing. Talk about a Twilight Zone moment... sheesh. Keep us posted.

Posted by Jennifer Allan-Hagedorn, Author of Sell with Soul (Sell with Soul) over 2 years ago

Larry, I am mystified, mortified and mad as a hornet. What the hell is this all about? I honestly can't find the words to express what is running through my mind. I am hoping the news wires pick up this story, really. I would love to see this blasted all over the country, with off course the name of the offending big box lender included.

How on earth do they justify? How on earth do they sleep at night?

As I said, I am speechless beyond what I have said.

Criminal, honestly criminal behavior on thier part.

Posted by Andrea Swiedler - Swiedler & Adams - New Milford, Litchfield CT Real Estate (Prudential Connecticut Realty, Litchfield County Real Estate) over 2 years ago

I have long been a believer that "Too big to Fail" (so they have to be bailed out) enables destructive behaviors. 

This is a great example of that destructive behavior.

Consumer also need to be more aware of the value of personal relationships and not so focused on rates.  I'm still seeing rates being perceived as more important than service.  Scary.

Posted by Mark Watterson Utah Real Estate (Principle Realty Group, Inc) over 2 years ago

I've said for a long time that the problem with Short Sales is that the banks have not introduced the left hand to the right hand and therefore there is no coordination of anything outside the normal focus of business.

This is a really great example of what is taking place with lenders today - so I'm going to go ahead and take the liberty to re-blog this for my readers as well - get the word out there.  Thanks...

John

Posted by John Occhi, ePRO, Temecula - Murrieta CA Real Estate, 951-443-6259 (Exit Twin Advantage Realty) over 2 years ago

I hope you can help these people out of the nightmare the bank has created and make it very painful for the bank!

Posted by Susan Brooks (RE/MAX Performance Plus) over 2 years ago

We have paid and are paying for the survival of the biggest lenders through the government's bailout programs to the tune of billions of our dollars, and this is how they are repaying us.  Too big to fail?  We think not!  Go after them with both barrels!

Posted by John & Susan Gray (Windermere Real Estate) over 2 years ago

Larry, My wife Pam saw your story first.  She totally mis-pronounced your last name.  Pretty funny.

 You shared this story with the other Cherry Creek Mortgage Regionals a few months ago.  It's hard to believe that this story continues to linger on.  I know you'll continue to fight the battle for the client.  Thanks for giving the Active Rain Member the low down and that  you are part of our great company.  You're part of the reason why our company has been so blessed this year and will continue in the future.

Tom Ninness, Colorado Regional Vice President

Cherry Creek Mortgage Co., CMPS, CML

tninness@ccmclending.com

Posted by Tom Ninness (Cherry Creek Mortgage/Summit Champions) over 2 years ago

Larry, this is not just the mortgage companies and banks that do this. Years ago, I was making payments on my car and was told the same thing from the car company. They wanted to repossess the car, even though I gave them proof of payments made on time. In the end, I had to get an attorney involved and the company finally recognized my payments. However, they still wanted to repossess due to misapplying of my funds. Seems it went to their "We don't give a crap" fund.

After the attorney sent them a second letter, they wanted to straighten it all out and clear my record. So, as a good faith, we went through with the law suit to make a point to them.

Posted by Danny Thornton (R & D Management) over 2 years ago

Hi Larry,

Current events are truly frightening, and I think many of our clients have reached the point where they  just throw up their hands, and say, "What's the use?" "We ,the people", are definitely getting stomped! All you can do is the best for your clients, and that is what you are doing. Good luck to you.

Touching photo-by the way..

Posted by Linda George, Realtor,GRI,CDPE Treasure Coast Homes (Boca Executive Realty) over 2 years ago

This is just too shocking to wrap my mind around.

They KNOW the payments were made but CAN'T FIND THE MONEY?

That to me is theft.

Posted by Candice A Donofrio CRE Broker Fort Mohave AZ 928-201-4242 over 2 years ago

Wow, it's still amazing that unscrupulous companies like these are still in business, and don't show much care about the error anyway. They forget the client has a face, a name, a life beyond their account number. Truly disappointing and I only wish that this company is brought to light and put out of business, they need to be held accountable to the role they serve as a financial institution. If you can't do it right, don't do it at all.

Posted by Suhail Valentin (Valentin ) over 2 years ago

Easy to solve - Reward the lenders for successful short sale closings - The faster to close, the better the reward.  DO NOT reward the lenders at all for foreclosures.

Posted by Gretchen Conley - Howard County MD Real Estate (Keller Williams Realty Centre) over 2 years ago

I think this is news worthy.  Have you thought about reporting this to your local news station?  We are always hearing about irresponsible homeowners. This is certainly a twist in the dynamics of lender to consumer.  If you start with the local news reporting it, hopefully it will go to the national level. This would be a great 60 Minutes story.  I'd get this out there in a big way! 

Posted by Melanie Gurley over 2 years ago

Disgusting.  That is the only word for it.  Disgusting.  I hope you sue the hell out of them.

Posted by Margaret Mitchell, York Maine Real Estate (Coldwell Banker Yorke Realty) over 2 years ago

This is insane! The poor homeowner, she should sue for pain and suffering along with her credit destruction etc!

Posted by Brentwood TN Homes, Real Estate Vanessa Stalets REALTOR® (RE/MAX Elite) over 2 years ago

I think this is news worthy.  Have you thought about reporting this to your local news station?  We are always hearing about irresponsible homeowners. This is certainly a twist in the dynamics of lender to consumer.  If you start with the local news reporting it, hopefully it will go to the national level. This would be a great 60 Minutes story.  I'd get this out there in a big way! 

Posted by Melanie Gurley (Keller Williams Realty Atlanta Partners) over 2 years ago

This behavior is CRIMINAL and it seems to be happening everyday. 

How can it be in this country that a person does EXACTLY what they are supposed to do and the banksters can continue to ruin lives.

It's time for everyone to stand up and say ENOUGH IS ENOUGH regarding the bailouts for the "Too Big to Fails" and vote all the current clowns that are covering for these bankster crimminals out of office.

I hope you are able to get damages from these criminals to more than make up for the nightmare you client is being put through ... go get them good and please keep up posted.

Posted by Diane Zorich (Weichert Realtors - Shoreline Properties) over 2 years ago

I agree with you that I want to work with a company who cares about people.

When can you tell us the name of this stupid company so we can stay clear of them?

I wish your client the best. I hope he does get his mortgage paid off with funds from his law suit! That would be Just Rewards.

Posted by Donna J Stephens (Prudential Ambassador Real Estate Co.) over 2 years ago

.... more of these stories to come...  if only the media would jump on board instead of reporting the economy is improving....hmmmmmmmmmmmmm

Posted by Lewis Poretz - Mortgage Advice - Annapolis, Maryland over 2 years ago

Are all lenders going crazy these days.  I can't figure out why they want all this homes.  Are they trying to become Realtors too.  This is just crazy stuff.  If people aren't struggling enough now you can't trust your lender to post your payments correctly!!!  Everyone has to do their own job as well as everyones elses. 

Posted by Carla Wade over 2 years ago

This happened to my Mother-In-Law with Wells Fargo just this year. Keep fighting! We won and so so can you!

Posted by Stephanie Jarman Realtor® Kansas City Homes and Land for Sale (Realty Executives) over 2 years ago

Maybe your client should have the house moved...then when the bank asks where the house went...your client can say "It's in the state, somewhere!"  Be sure to take everything...the landscape, the fence!

 

If only that was possible!    :)

 

 

Posted by Jason Daughenbaugh over 2 years ago

I know this is unrelated to your post, but your picture reminds me of the Navy Seal who left his property with a rental management company who had good tenants in the property.  The tenants were great; took care of the place and made the payments on time.  When the Navy seal came back from a 6 month deployement his house had been foreclosed on because the rental manager kept the payments and skipped town.

Posted by Tere Rottink (CoastalVa Realty Inc) over 2 years ago

Oh my God.  This is should be unbelievable.  Unfortunately... I don't have any problem believing it.  What should be happening here is that the lender should be getting sued for hundreds of thousands of dollars under the Fair Credit Reporting Act.  The down-payment on that should be the lender forgiving the mortgage...

 

Reblog for this one.

Posted by Lane Bailey - REALTOR & Car Guy (Century 21 Results Realty) over 2 years ago

The more bail out money the banks get the less cooperative they are in helping the little guy- Obama trusted them to help the people out as they were helped, and they did at first, now Ive noticed they have become more an more rigid in sharing the love. Sad but true. Theyre not moving their short-sales or REO's as easy as they were. They should have bailed out the homeowner and not the banks.

Posted by Kevin Beasley-Owner/Broker New Start Realty and Relocation over 2 years ago

Nice article.  Please name the bank that did this.  We all need to start making these companies responsible for their actions.  I had a similiar situation with AURORA LOANS.  I had a couple of client with FLAGSTAR, BANK OF AMERICA and the worst COMPASS.

 

Personally I will never do business with any of these banks.  I'm sure at some point the rest of the world will follow and maybe they will get the message.

Posted by JASON GRANDON over 2 years ago

I am not surprised and this happened to me.  My questions is who cares where the money is that is not the homeowner's problem they lived up to their end of the contract.  It's the bank problem.

We are faced with unbelieveable situations today that no one at any of the big 3 even care about. 

The banks got what they wanted and now we the consumers are paying for it.

Posted by Keller Williams Capital Properties over 2 years ago

This just happened to a client of mine. They have also recently filed a lawsuit. Shame on these companies..

Posted by Brett Dalbeth Laguna Niguel Realtor and Custom Estates (Realty ONE Group INC) over 2 years ago

"We just don't know where the money is within our company."  LMAO.....I'll try that the next time I get behind on a payment......"Sorry mister creditor, I am making all of my payments on time, I just don't know where the money is within my checking account!"

I agree with Melanie, call your local TV troubleshooter reporter, contact your local newspaper, even blog about it...oops, you already did - to bad you didn't name the lender!  I know, I know, libel and all that legal stuff.

What can we expect from companies who have 10, 20, 50, even 100 thousand plus employees all of which have "J.O.B.S.", that every last one is competent , caring, and compassionate. Hardly!  Many of them are probably in the same boat as our clients.

Posted by Steven Pahl - Real Estate Consultant Tampa, FL 813-319-6423 (Keller Williams Tampa Properties) over 2 years ago

It's frightening what is happening with lending institutions. Your blog reaffirms that consumers have no business venturing on their own to to initiate or rectify problems with their mortgage issues. The epidemic is wide spread with little cure in sight. Lenders are lost in the land of endless faxes for modifications, foreclosures and short sales and it's safe to say, one hand doesn't know what the other is doing. If you are struggling with someone paying on time, imagine those who are drowning in the sea of mortgage distress. As a certified loan modification officer, I too, am willing to go the extra mile for clients who are struggling with financial despair. I don't know about you, but for me, it's painful to witness these atrocities.

Posted by Real Pro Virtual Marketing over 2 years ago

I believe every word.  I had a battle with a bank this year myself.  They were sure real nice to us when things were hopping.  Now its like we are bad people even though we have not missed payments we had a heck of a time renewing loans this year.  They have made tons of money from us over the years and that don't count for nothing now.  I AM FURIOUS WITH OUR BANK!!!

Posted by June Tassillo ~ Realtor/Broker/SFR (RE/MAX Elite Realty) over 2 years ago

This would be a great subject for a you tube video.  (Remember the airline that broke a musician's guitar?  They ignored him until he got thousands of views on you tube with his video about it.)

Word of mouth can be powerful.  Agents and brokers make suggestions to clients about which lenders to consider.  We also decide where to deposit personal, business and escrow funds.  Please don't do a confidential setting with this bank.  This story needs to see the light of day in the appropriate time.

Posted by Dan Rosenberger (Harvest Realty) over 2 years ago

Should we be surprised? The lenders made this mess. Instead of being held accountable, they were bailed out. Why should they be part of the solution or change their ways?

Posted by J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY over 2 years ago

U N B E L I E V A B L E!!! Knowing what we go through dealing with the banks in short sales, to see someone go through that with out cause is just mind blowing!!! I am one that really for the most part think we are too sue happy but in this case I hope she sues them for at least enough to have her house paid in full and never has to make another payment to them!!! They acknowledge she made her payment and STILL they don't fix it because they do not know where THEY put the money. It is just so unacceptable, I can't understand that on any level. I think they should be exposed in the news.

Let us know how it turns out.

Posted by Dianne Hicks (HomeSmart Real Estate) over 2 years ago

Wouldn't happen in Canada!  Bizarre! 

Posted by Donna Webber (ArcRealty Inc., Real Estate Brokerage, Toronto, ON, Canada ) over 2 years ago

Larry - keep fighting...your client should be very thankful she found you to help her through this.  Can you imagine the number of homeowners out there right now with no one to help them fight.  I'm sure this has happened to others!

Posted by Anonymous over 2 years ago

name the banks indeed.  and the servicer who's losing the payments and the trustee service if there is one.

this scenario screams for a lawsuit...name the lender,  the servicer,  the attorney/third party that is doing the trustees sale or foreclosure.   all of 'em...sue 'em all, call it conspiracy to defraud, abuse of the legal system to unduly enrich themselves, bad faith, malfeasance, negligence, intentional infliction of emotional distress.  this one is a dead bang winner.  call  the local news media.  borrow a few babies and call a news conference.

this is a righteous suit.  if the facts are as they are laid out, attorneys rarely get such an easy case to make.  there should be damages even if they drop  their foreclosure, i see tremendous emotional distress and maybe even some punitives!  i'd LOVE to be on that jury.  the damages would be punitive to say  the least.

given  the time sensitivity of this matter for them, the suit needs to get filed ASAP.   they need to get lawyered up, break out the flame thrower and the pole ax and go have a smack down with a crew that surely is tormenting lots of other folks.  cases like this are never isolated instances.

 

Posted by EncinitasHomes.com over 2 years ago

Now, i havent read each and every comment here but please do not give these guys an inch; mention them by NAME. At least we all will know what we are up against when we have deals that involve this lender.

Posted by Sergio DeCesare, C.D.P.E. FL. Licensed Broker (Loss Negotiation Services) over 2 years ago

Hi Larry:

That is amazing.  But I think there are a lot more disconnect going on around there.  I am having a very difficult time with my short sale with GMAC as a 2nd lien.  One of the problems with them I see is they outsourced the operation to foreign country or other 3rd party processing company who have exactly 0 (or minus, I have to say, as i kept on getting conflicting info) idea about what's going on, and one told me frankly, that he does not care.

That's what's happening, and with all the unemployeement in this country, you'd wondering why the stimulus $$$ does not go to hiring local employees!

Posted by Sylvia Barry,Marin Luxury Home,Marin Short Sale (Frank Howard Allen (#1 Sales in Marin County)) over 2 years ago

Larry,  I'm assuming that they didn't put it in writing that they acknowledged that they received the payments but they don't know where they put them.  It would be nice to have that in writing but I would think that your client should have copies of the cancelled checks which would prove that they were cashed.

If it were me, I'd give out the name of the bank and the names of everyone you have spoken with.   Give all of the details and show all of the proof you have that the payments were made and accepted by this bank.  Just expose the truth and let the actual details speak for themselves.

Then we can all link to this post from our websites using the name of the bank as the anchor text so that this story comes up first in a Google search for the company's name. I don't know why you haven't named the bank.  If eveything you say is true and can be backed up, what do you have to fear?  Let people know so they can take action.  One little lawsuit is probably insignificant to them.  But tens of thousands of real estate agents ending business dealings with them would make them take notice.  Maybe hundreds of thousands of depositors withdrawing their money from their bank would really make them take notice. 

Posted by Tim Maitski (Atlanta Communities Real Estate Brokerage) over 2 years ago

"We acknowledge that you've paid on time, but we're not ready to clear your credit or stop the mortgage foreclosure until we can figure out what we did with your money?" 

This is horrific.  Its the banks problem it they don't know where the money is in their own organization.  The homeowner should not be made to suffer!  I can understand why you feel the need to withhold the name of the lender, but I wish it could be made public.  Homeowners need all the info possible so that they can vote with their business and we can make some of these shady top heavy giants clean up their acts. Seems like their should be a lawsuit in this case.

Posted by Pam Dent - REALTOR Charlottesville Virginia Homes and Horse Farms (Montague Miller & Company) over 2 years ago

and now we see why the argument "too big to fail" is wrong.  A business run this poorly deserves to fail and that is the unfortunate situation at many large lending companies

Posted by Jason Burkholder, Sales Manager Assoc. Broker, Realtor, e-Pro (Weichert, Realtors - Engle and Hambright) over 2 years ago

Hi Larry,

I wish this actually surprised me - but it doesn't.  I reblogged this to get it noticed - at least in my little world.    EVERYONE should be reblogging this - hopefully it will become viral...

To that end, I stumbled the post, put it on twitter and facebook...so my few followers will hear about it..one way or the other.

Posted by Ruthmarie Hicks (Keller Williams Realty - White Plains NY) over 2 years ago

It sounds like you are a Lawyer. Why have you not sued. I guarantee that would get their attention.

Posted by Anonymous over 2 years ago

The only thing that makes a lender respond is a lawsuit.  Go for it.

Posted by Melissa Juarez over 2 years ago

This is just crazy/scary, I can't imagine what your poor client is going through. Hope she gets her just rewards.

Posted by Leslie Causey (LC Home Staging & Redesign) over 2 years ago

Larry,

I wish I could say I was surprised by your comments... I think part of the problem with large lending institutions is that they DON"T train well and give their employees the proper authority to deal with each situation as it comes up... then and there!! They end up dealing with a "FILE" (can you say client?) multiple times and by multiple people. I just had a dealing with HUD this way too. We were to close by July 31 and instead couldn't close until October. Then wanted my client to pay extension fees. It did end up costing her more in storage fees and my client also had already given notice on an apt lease - to be out by September.  Another example of a large institution at work!

Does my frustration show?!?

Posted by Jeanette Meggers, Keller Williams Realty Signature, Rockford IL over 2 years ago

These companies don't need to be sued, they need to be SHUT-DOWN!!!!!!

Posted by mark moses over 2 years ago

Who was the bank? We need total transparency. We need to work as a group to stop issues such as these and stop them now if we are to survive as a profession and as a nation. The only luck I have had is emailing PResident Obama. They do respond. I do not know what they do, but they do respond which more than the rest of my Congressmen and Senators do.

Posted by Lori Bowers over 2 years ago

I remember the day when banks would wait  a year or longer before foreclosing.  Now, it seems they jump at the change to do all they can to gain control.  Remember there is a war waging between the banking industry and the real estate industry.  The banks want to control everything.  Strange thing, I have not heard much from the NAR defending our cause.  Maybe we will wake up one day to find we no longer have an NAR or a job or a home. 

Posted by Dennis Herman (Realty Executives) over 2 years ago

It just shows there's money to be made for banks that foreclose.  More money than if they don't.  Our government at work....and our tax dollars.  What a crock.

Posted by Monica Hess (Feng Shui This) over 2 years ago

You must call 60 Minutes, this is very frightening for ALL.  If it can happen to your client it can happen to anyone.

Posted by pat settar over 2 years ago

I HATE BIG BANKS.  Sue the F------ Pants off of them and embarrass them in the press.  Go to the paper.  Have the clients call their congressman (this might not work as Congress does not seem to give a S--- about the American People).  These people need to Learn.  They are not too big to fail.  They are too big not to Fail.

Posted by Gene Riemenschneider East Contra Costa Home Sales 01492725 (Home Point Real Estate) over 2 years ago

Larry, wow, this is new to me, I never heard of something like this before.  These banks are absolutely out of their mind.  Really, they should be put in jail! 

Posted by Rita Fong over 2 years ago

Its Alice Through The Looking Glass with the  big lenders and loan servicers these days.

I used to sell REO for an institution in the 80's.   The rule was that banks lost money in 95% of all foreclosures.   Not any more.   Its Alice time.

My friends Mark & Nancy owe close to $600K on a property now worth around $400K.   Loss for the lender right?   NOT.   Their loan was with Wa Mu who folded and bought by JP Morgan Chase for 10 cents on the dollar.  That means if you broke it down to this one loan  Chase has a cost basis of $60K right?   (10 cents on the dollar for a $600K loan)   Forclose & make money.

The National Consumer Law Center just published an article that loan servicwers make money by foreclosing because of the way their servicing contracts are written.  Its the end investors in these giant and stupid loan pools that lose.

The good news for your clients is that because of the way Wall Street and the big banks pooled these loans through MERS it "can be" quite difficult for them to foreclose.  Servicers many times cannot prove that they own the loan that is being foreclosed upon.

People need to start with a forensic loan audit.  That finds the lender's legal weak points to attack.  With this an an attorney some people have been in their homes 2, 3, 4 years without a fc.

Its Alice Through The Looking Glass and big banks are making record profits.  Don't get mad.  Get even.

Posted by Bill Burns over 2 years ago

I agree with #33 this needs to go on national TV.  I'm sure 60 minutes and other news magazines would love to investigate.

Posted by Nancy McNamee (Keller Williams Realty) over 2 years ago

Absolutely INSANE.

MY mortgage was bought out by one of the big three. I don't always get my mortgage payment in on time if my renters are late in their payment. So, I tried to pay on the 16th one month (payment due on 1st), and my online banking privileges had been revoked because I was late. I physically drove to a branch of the bank and was unable to pay because I didn't have a paper statement. I finally had to make a payment over the phone after being on hold for 28 minutes and had to pay $15 for the privilege of paying over the phone.

Literally INSANE.

Posted by Lori Cain - Midtown Tulsa Real Estate www.tulsahomeforsale.net 918-852-5036 (Chinowth & Cohen Realtors ) over 2 years ago

Take the story to the press they are hungry for material...

Posted by Ben Giordano (RE/MAX Sun & Sea) over 2 years ago

I LOVE my local Cherry Creek Mortgage Co. lender,but those loans can be sold to anyone, and that's the trouble. No doubt, if she says she can close it, she will, and with no last-minute surprises.  But then, the buyers worry about who's going to buy their loan. Here in CO, since it's the County that actually does the foreclosure, I think I'd start contacting some representatives.

Posted by Joetta Fort, Realtor Homes Denver to Boulder (Equity Colorado) over 2 years ago

Larry, thank you for sharing this post. I am NOT SURPRISED at all.  It happened to me 9 years ago.  WF claimed I didn't send the payment on time (when I had the proof they were wrong) . We paid WF loan for 9 years with a $200 extra on top of of our mortgage. Our record was impeccable!!!! They reported to the credit bureaus " late payment".  My FICO was lowered from 810 to 760... just like that!!!  My husband and I sent many letters, and talked to "ghost employees" for over 6 months... and nothing got done. WE SENT LETTERS TO THE BUREAU, but WF denied to fix it.   We didn't want to spend money with lawyers so we gave up fixing the score. We refinanced with another bank, but the  the late payment showed for 7 YEARS on our records.

 

Posted by Inez Meehan (Keller Williams ) over 2 years ago

Great information.  I always try to explain to my clients that interest rate isn't everything.  Rate certainly is important, but service also has to be a part of the equation.  I'm sorry to hear about your clients.  They've done everything right and look where it got them.  I wish them luck on getting things worked out.

Posted by Courtney Peters (Keller Williams Northland Partners--Kansas City) over 2 years ago

This is absolutely incredible... I hope that this story gets the necessary exposure, and that a change happens for your client! Keep us posted! Thanks for the post!

 

Be well,

Brendan Winans

Posted by Brendan & Brenda Winans Luxury Real Estate & Short Sales (Coldwell Banker) over 2 years ago

And they will settle the lawsuit with the TARP taxpayer money.  The looting of America continues.

Posted by Thomas Johnson,SRES,GREEN (RE/MAX TOP) over 2 years ago

Larry,

What's REALLY scary here is that this can happen to any one of us!!!  Just imagine opening a letter from your mortgage company stating that your home is being foreclosed on and you've made ALL the payments on time!! This would send the blood pressure soaring!

Is there any way that we can group or re-group to stop this kind of ..... stuff???

Kathy Opatka

Posted by KATHY OPATKA Ocean City, MD & Bethany Beach, DE (RE/MAX By The Sea) over 2 years ago

I work with foreclosures all the time and this is the worst customer "service" I have every encountered.  I wish you luck but if the lender continues to foreclose, your home owner may win very big with the lawsuit that would result.  Crazy..............

Posted by Scott Benson (Geneva Real Estate and Finance) over 2 years ago

OK, OK, OK.....I hate throwing people under the bus because I feel that I'm getting somewhere with these folks....finally.  I can't ruin a good thing when it's finally moving.  I just can't for the client.  Right now my concern is more for my client than this idiot 'TOP 3' Publicly traded bank.  I'll release the info if we get to court or as soon as it's settled.  I'm really miffed at these guys.  They acknowledge that the payments went through, but ....." we'll get back to you on this."  There needs to be some heads rolling here.  They don't know where the payments are?  Since when is it my client's problem? 

I'll spew, but not til she's taken care of.  I'm hoping that we'll get through this, this week!  Stay tuned.

Posted by Larry Bettag - Cherry Creek Mortgage over 2 years ago

That is simply unbelievable!  Wow.....  I'm speechless.

Posted by Justin Dibbs, Realtor® Serving the Loudoun County area (571) 449-6565 (EXIT Gridiron Realty - Northern VA Homes and Real Estate) over 2 years ago

Simply unbelieveable

Posted by Joe Jackson (Keller Williams Capital Partners Realty) over 2 years ago

We think we smell a law suite here -- this can't be right and the poor people who have been paying and treated this way should be able to have a case against the "big box" lender. Nothing surprises us anymore .

Posted by Benjamin Realty LLC over 2 years ago

Larry - It is Orwellian.  We live in a society that lacks compassion by definition.  ...there is no customer service and when there is we need an interpreter, the economy is trashed, employees are laid off.  Bottom line, do business locally with real people.  Working globally does not appear to be the answer. 

Posted by Kent Anderson (Coldwell Banker Realty-Schweitzer Mountain, Sandpoint, Idaho) over 2 years ago

I am not surprised by anything the banks do anymore.  I closed on a short sale last month where the Lien holder (big box company) didn't even know that the seller had not made a payment in over 18 months. They didn't know?       How is that possible?  

Posted by Tad Navle (RSVP Real Estate ) over 2 years ago

This is horrible! You ought to turn them over to the dept of business Finance or whom ever governs mortgage lenders. 

Posted by Evelyn Johnston Real Estate Agent Elkhart Indiana Subdivision Specialist (Elkhart County Subdivisions, LLC) over 2 years ago

Larry, you should name the bank.   I know that you're holding back for your client, but really for your client you should name them to get faster results.  

What is really sad is that after reading all the comments, that people are "surprised" but not really.  Our acceptance of bad customer service by those that are suppose to be in business to provide a service is unfortunate to say the least.    Hopefully out of this messy period of time will rise new lenders with the idea that their "clients" are the business, that customer service has to be maintained...we shall see...

Posted by Kenneth Young (Uni International LLC) over 2 years ago

I wonder if they will be flying everyone to Hawaii for their company Holiday Party this year of just passing out huge bonuses with all the new found money.

Posted by Linda Christopher (FortifiedScreens.com) over 2 years ago

Sue them.  File a complaint with the Better Business Bureau.  Let your legislators know what's going on both at a state and federal level.  As long as the bozos get by with such negligence, it will continue.  Your client should wind up owning the house outright by the time you get finished with them!

Posted by Margaret Hickman, REALTOR®, GRI, ABR®, SRS (Keller Williams Realty - Cenla Partners ) over 2 years ago

I am actually shocked that anyone is shocked.  Unfortunately, this just seems normal to me these days. They make their own rules that are unethical in the first place, and then they do not even follow them!

Posted by Jirius Isaac Real Estate & loans in Kenmore, WA (Isaac Real Estate & Metropolitan Mortgage) over 2 years ago

This is a sad and pitiful story.  I'm with everyone else...spill it.  I too would sue the pants off of them and call the media.  Until we all take a stand, they are holding us hostage.  Very sad indeed.  Best of luck with this and thank goodness your client has you :)

Posted by Elizabeth Cooper-Golden Huntsville AL MLS - (Huntsville Alabama Real Estate, (@ Homes Realty Group)) over 2 years ago

Hi Larry,  Why not name the #@@#! bank !?!?  This is truly scary and it is probably not an isolated incident !

Posted by Bill Gillhespy Fort Myers Beach Realtor Fort Myers Beach Agent - Homes & Condos (16 Sunview Blvd) over 2 years ago

"We acknowledge that you've made your payments and made the payments on time. We just don't know where the money is within our company." This happened to us once....and after repeated attempts to get this resolved, believe it or not, we turned to our state congressman and asked for help.

It worked!

Posted by Pacita Dimacali - ePRO, SRES, CDPE, MBA Alain Pinel in Alameda County CA (Alain Pinel) over 2 years ago

I'm not a lawyer but the bright side here seems to be that the mortgage company is taking enough rope to hang themselves. Its possible that they caused real damages to your client in terms of pain and suffering, though it was probably not intentional. However it seems that once they've acknowledged the error as their own, every extra day adds to the intentional nature of this offense and opens the door much wider for punitive damages which is where the real money is.

I'd be very interested to hear what finally happens with all of this in a future post. Take care.

 

Posted by Andrew Jones/LA Beach Cities Homes 310-399-3740 (Horizon Pacific Realty CA / Orange Realty Group NV) over 2 years ago

Unfortunately even if you name them, it will do nothing.  The media does NOT care, they are owned by companies that have under the table agreements with big business and will not do anything to upset the apple cart.  The corruption that is shown here is rampant from the media to the banks to your Senator and Congress-person who turns a blind eye and deaf ear to the will of the people.  I suggest you buy a farm and learn how to grow your own food, make your own fuel, and purify your own water because at the rate we are going, our system is going to implode right along with the banks.

I once had a client who was threatened with foreclosure.  She filed Chapter 13, which was supposed to protect her.  DESPITE the Ch 13 which had been filed, with the bank duly notified in plenty of time, Countrywide foreclosed.  She had tons of equity, and by law Countrywide was supposed to sell the property and give her any money left after the costs were paid.  Countrywide sold her house to a subsidiary for $1, tried to come back to her for a deficiency balance, and she got not one cent though the subsidiary sold the property at a $167,000 profit.  She was unable to do ANYTHING because she did not have money for a retainer fee and no attorney would help her without a deposit of $5,000 or more. 

I am all for the free enterprise system, I believe in it, it has created the highest standard of living in the world, but unfortunately it has also created one of the most corrupt systems around.  We blindly go around thinking our legislators represent us, and we keep electing them after they have scr----d us over!  Wake up, people!!!  Fire the bums!!!  Stop reading news that doesn't tell the whole story, the true story. 

Posted by May Smith over 2 years ago

Incredibly disheartening.  Something has got to change...

Posted by The Buyers Agency, "Empowering Atlanta Home Buyers" over 2 years ago

You shoudn't name the bank.  I've written several posts on poor bank behavior - but never named the bank.  I just called them "Big-box bankmarts."  We all know who they are - and they are pretty much all the  same.

Posted by Ruthmarie Hicks (Keller Williams Realty - White Plains NY) over 2 years ago

Sylvia - Stimulus plan doesn't care about hiring local employees because it's not really a stimulus, but political payback for getting BO elected. If they wanted to stimulate the economy all they had to do was cut capital gains taxes, the proven way to encourage business investment and create jobs.

Gene - Congress does care! It's just that they only care about those who can get them elected.

This is what happens when voters give up checks & balances by giving one political party the power to do whatever it wants with no political opposition.

Posted by Bob Krus (Keller Williams Foothills Realty) over 2 years ago

U-N-B-E-L-I-E-V-A-B-L-E !  These big-box lenders are starting to look like they're coming up with ingenious ways to take full advantage of an already dire financial situation.  When you hear of the fortune 500 companies getting bail-out cash to keep them afloat and then in the same breath hear how their top executives are getting ridiculous amounts of year end bonuses its a shame that we aren't hearing the US Gov't trying to do something about it. 

We've heard from the beginning about the bail-out monies that were paid out by the US Gov't and all of the criminal acts these companies did with the excess cash such as company trips, executive bonuses and pay increases.  However, now that time has passed we no longer hear much about how the Gov't is working to get the money back.  If lenders are somehow "misplacing" or "can't find" a customer's payment within a lending firm that carries name recognition and the illusion of "we know what we're doing so don't ask" type of attitude, perhaps we need to consider looking BEYOND the scope of the obvious and look at the "what if's". 

What if the payment was sent and the lender did receive it (we know that they did) but the department handling incoming payments has dishonest employees who are financially in trouble themselves and are fraudently taking the checks and cashing them using a scheme to make it seem like the bank was the one who cashed it?  I may be thinking way off base here but just like how creative minds come up with wonderful things, there are those who think of a counter action to be dishonest.  Remember how safe we all felt when car alarms were introduced as a way to make us feel safe and secure? Only to hear that the person who created that also figured out a way to counter that by inventing a device that could recognize the wireless codes for the alarm and thus found a way to duplicate a car's alarm remote allowing access to the car for would be thieves?

Here in Hawaii, we have a T.V. station that has what they call "Action Line".  It's made up of a group of attorney's where you could call and get their advice and assistance in resolving a dispute or a disservice you received.  It's mostly for locals to voice their concerns about a local business that wronged them but there were stories that went to the states and produced results in many of those cases.  Because this was put on mainstream media, it became national.  Maybe this is something that has to be done in order to make this heard in your state.

Has this been reported the the Consumer Protection Agency?  Or perhaps the Better Business Bureau? 

 

Posted by Michael Sasano over 2 years ago

First, I agree that this would make a good 60 minutes story. Then Bill O'Riley should sink his teeth into it. There ARE a few news people out there who aren't afraid to expose corruption and fraud where they see it. 

I hope you do help your client take this all the way to the top - and that she wins enough to pay off the mortgage and then some. The ONLY way the big banks are going to care about the consumer is when it costs them money.

And... the only way politicians are going to start acting on behalf of the citizens is when they see their buddies being kicked out of office.

Interestingly, several years ago we had a small incident that was similar. My son was going to be out of town on a job, so he took his check to the bank and took all but $100 in cash... depositing the $100 into his checking account.

Being a young man who doesn't like bookwork, he didn't balance his statement regularly. So, it wasn't until about 3 months later he discovered that the $100 had never gone into his account. He was going out of town again on Sunday night, so on Monday I went to the bank, showed them his deposit slip and bank statements, and asked them about it. They got upset and said something along the lines of "Oh my gosh, where did this money go?" and promised to try to find it and return it to his account.

A few days later my husband asked me what difference it made where the money went. It belonged in our son's account. So I went back to the bank and said something to that effect.

The clerk looked at me and said "You're right. It's not his problem." The money was back in his account that day.

I think this went well because we bank with a small, local bank - not one of the "big names." We were dealing with real people instead of uncaring employees who don't know us or care about anything past collecting their own paychecks.

 

Posted by Marte Cliff (Marte Cliff Copywriting) over 2 years ago

I'm not sure if this happend to anyone other than me but on numerous incidents when I check my bank account balances online via the bank's online banking system, there were times that I noticed amounts of money being transferred out of my account.  I'm not talking huge amounts like $100+ but smaller increments like $45.00, $55.00 and so forth.  So, I normally call my wife to find out if she had withdrawn cash from the teller as bank ATM's don't do $5.00 values.  When she said "no" then I call the bank to find out where the money is being sent to.  Well, come to find out that the teller had inadvertently withdrew the money from my account by accident and deposited into another account.  BY ACCIDENT???  You kidding me?

Anyway, of course I got the money back within 48-hours but to think this error was so easily created and resolved from a teller.  Someone who holds the ability to move hundreds and thousands of dollars from one account to the next with just a click of a button on their computer.   

So, to make this story relevant to this blog, perhaps the bank is either intentionally or accidentally posting your clients payments to another account.  Who knows..?  Maybe to the account of the banks general fund since they've got so many files and files to work with who would really catch that right from the start?  It's easy to say "we don't know where the money is" and buy some time than to say "we actually deposited into our (the banks) account so we could pay our employees on time since I don't really know you or care about your credit score and financial problems". 

Posted by Michael Sasano over 2 years ago

Larry,

 

This is so tipical of Banks.  They do not care about contract committments on closing dates, they would not know a good settlement if it hit them in the head, the staff is over worked and under paid on the front lines, however, the top management is over paid and worthless.  They just want free money from the Fed and invest it risk free.  I would like the same option from the Government, free money and invest in treasuries and make the spread for doing nothing. The reason the foreclosure crisis has grown, is because of the lack of credit and the way bank customers are treated. There is a big market opportunity for a well run bank who can service clients and client issues well.

 

Posted by John Krol Naples, REO, short sales, luxury homes (Top Producers Realty, Inc.) over 2 years ago

File the suit, contact all the local and national press you can, copy everything to the Lender President and I'll lay odds you'll win the suit...AND get the foreclosure stopped. This beyond stupidity. Call OPRA..she'll get you into the press! LOL

Posted by Judy Sepac over 2 years ago

That situation is appalling, I hope you are able to help your client recover her credit rating and seek damages from an incompetent lender. There must be more consumers can do.

Posted by Monica Ray (JAM Media Group) over 2 years ago

Even though this does surprise me, it really shouldn't. The banks have the government behind them now and no matter what "we the people" do or say, the money just keeps flowing into the banks vaults, from our "the tax payers" money, so they simply don't have to care and it really shows.

My heart, as well as those here, from what I can tell, really go out to your client.

I wholeheartedly agree with the other posts, that you should share what institution, which is what all the big banks have become, is involved in this debacle.

Let's just hope that this is not a sign of what is to come.

Posted by Ed Justice over 2 years ago

Larry: 

Where is the BIG BOX Lender's ATTORNEY in all this?  You are talking with their counsel, I assume  I'd be talking with the state regulatory agency and telling the Big Box lawyer that Big Box may have a problem with their license to do business in your state.  And I wouldn't stop there.  I'd be talking with your Senators and Congressmen at both the state and federal levels.  I'd give names and phone numbers to that Big Box Legal Beagle so he knows I'm serious.  AND I'd be emailing/calling him and Big Box every day.  I'd email the media in every major town in your state as well.  Defamation is a two-way street.  Absent any action on Legal Beagle's part, he'd be a named defendant in the lawsuit too.  I would take no prisoners on this one.  Nothing infuriates me more than people who lie, cheat, steal or tolerate those who do.  Will be VERY interested to know the outcome.  Good luck.

Sally Rackey, Broker-Associate, Cityscapes International Realty Group, Sarasota FL 

Posted by Sally Rackey over 2 years ago

Larry,

This Big Box Lender should be prosecuted to the fullest extent of the law, along with the offices and staff of the company.

Posted by Joe Pascal - 5 Star Real Estate - Serving Wilmington, N.C. over 2 years ago

Larry,

Who is the servicer of the loan? 

Posted by Rain Wallace over 2 years ago

This is just WRONG!  Big companies who offer no personal attention to their clients OR employees.  Makes me ask, "What is this world coming to?"  My friend, who works for one of the big banks says that she was scared because she lives alone and wondered if something happened to her at home, how would anybody know.  She said at her job, if someone was missing from work more than a few days, nobody called them to see if they were okay, instead the company sends out a form letter dismissing them from employment.  How impersonal and uncaring.

Posted by Chrystina Tovani over 2 years ago

I'm with Kenneth Post #90. Post the name of the bank. They haven't earned any accomodations even if they are finally cooperating.  And I'd be inclined to think that it's only a matter of time before they stop "cooperating" once again.

I disagree with post #99, although I understand where they are coming from.  You can find someone who cares to report on this.  And even if you don't, the internet is powerful.  Do your own You Tube video.  There's probably thousands of channel holders there that would love to help you get it viral through social media.  Once you accomplish that, the media will jump on board if they haven't already.

Posted by Shannon & Keith French - Baltimore Houses (www.LinkOptions.net) over 2 years ago

ALL OF THE BLOGGERS ARE SOOOO RIGHT,WE ARE NOT BEING TREATED IN A PROFESSIONAL  WAY................  AND PERSONAL IS NOT PART OF THE VOCABULARY IN SOME OF THE BIG INSTITUTIONS WE BANK WITH. IN MY BUSINESS I TRY TO WORK WITH SOME OF THESE BANKS.UUUGH! IT CAN BE VERY HARD.

Posted by CAROLE SWANSTON/REALTOR over 2 years ago

I can't help but wonder what it is going to take to get people to really start fighting back!  Why are we letting these "bullies" get away with having more power than they should have?  Why aren't people everywhere inundating their legislators with emails, letters and phone calls insisting on action to protect those they were hired to represent?  Apathy - people would rather sit back and complain - it's easier.  Nothing will change if all of us don't get our righteous indignation activated and unified to take action. 

In addition to taking a proactive and continuous action with the local, regional and national legislators, we must also contact our State Attorney Generals, Governors, and governmental agencies such as HUD and insist on them conducting audits, investigations and pursuing legal actions against those that are manipulating and coercing the financial stability of the consumer, the communities on all levels, the national economy and even the global economy. 

Do I sound like a fanatic?  Probably - but I am a fanatic that has taken these actions with a successful outcome.  I had a transaction about 8 years ago that, at that time, was uncommon but is now commonplace.  My client was being bullied into foreclosure even though her payments were up-to-date because the loan on the property was drastically less than the multi-family property was worth.  The lender was trying to distort and rewrite the terms of the original note.  They switched us (seller, attorney, title officers and me) from department to department and all the other "run-around" techniques they are so good at to avoid dealing with the whole issue.  The lender claimed they couldn't quite trace where the payments had gone within their organization.  They were also refusing to allow payoff of her mortgage (we had a cash buyer with an impeccable credit rating who really wanted that property and was willing to agree to almost any terms set by the lender to make it happen.)   

To make a very long story shorter, by the time I employed the "pitbull" techniques I discuss above for both states (the property was in one state, the lender was in another), and on the national level (I also contacted HUD, Securities and Exchange and all the way up to the White House), the company was being closely investigated, people were fired and demoted, the note was restored to the original terms as written, the buyer was allowed to complete the purchase (although the lender would still not accept a cashout, instead insisting the buyer assume the note in place which he agreed to do) and the seller's credit report was purged of all the negative impact relating to this fiasco.

It was not very pleasant but it did protect the rights of my client.  Is one person's story going to affect the "course of history" by itself - not really.  Will it make a difference if it serves as an inspiration and encouragement to others to take pro-active action against these lenders that believe they are above the law and hold all the power? YES.  They count on people acting as small individuals and feeling powerless.

Are we all, consumers and professionals alike, willing to take action and make our voices heard? Is this important enough to give us the courage to become a unified group which carries a power that can become a very noteworthy opponent in the struggle?  Instead of being viewed as "inconveniences" to be ignored and placated, those who hire these lenders and investors will become a force to reckoned with as they reveal the atrocities committed and the names of those who commit them to the public and the governing agents.  Class action suits could be considered against the offenders rather than individual actions which are easily dismissed by the logic that the corporate resources are stronger and their lawyers more powerful.  Boycotting those with bad business practices removes their power by removing their profits.  Once the "Silent Majority" starts finding their voice and using it, it creates a shift that restores a healthier balance.

In the beginning, the situation may have primarily involved those who were fiscally irresponsible, but that is no longer the case.  Responsible people with good credit ratings and responsible payment records are now being injured as the "money mongers" move from the mortgage market into abusing the credit card holders and anyone who has any kind of a bank account.

The question we must answer for ourselves, as individuals and society in general, is: are we willing to overcome our fear and passive acceptance to stop the "mugging" that has become such a dangerous plague that threatens every facet of our economy? Are we willing to recognize that we are the "employers" and that our employees are acting inappropriately?  Isn't it time that we insist that they either become valuable employees by doing their jobs well or, we as responsible employers with our existence at stake, must fire the offending employees and replace them with employees that understand the importance of acting as responsible and ethical contributions to the entire "corporation" of society.  Each of us needs to become an active "Board Member" of the Corporation.

Victim or Victor?  Spread the word far and wide - The choice is ours.

   

 

Posted by Cynthia J Sleppy Real Estate over 2 years ago

What is happening to our society?  Again, accountability should be a given.  Putting consumers through this extra hardship to prove they are right is WRONG!!!  If I were that client, I would definitely teach them a lesson where you client would never have to make another mortgage payment again to anyone!  This lesson should become an example when it is all said and done.

Posted by Alf and Jody Moebius, Prudential Preferred Realty, Pittsburgh, P over 2 years ago

Great post, Cynthia (#116).  It inspired me!  Thanks for sharing!

Posted by Shannon & Keith French - Baltimore Houses (www.LinkOptions.net) over 2 years ago

Yup, had the same thing going on out here. WWII Vet and his wife. All payments were made on time and they had the bank statements and checks to prove it. I referred them to a good Real Estate Attorney. To date they are still in their house. How do they not know where the money is? The bottom line is, if the check was cashed they got the money, they need to find it.

What funny though is  that I had the same problem years back with my student loan. The State took both of my tax returns one year because they said I had not paid off my student loan. They even put it in my credit report. After I looked at all the paperwork and payments it turned out they owed me $400.00. It took almost a year but one day I di receive a check for the overage and they removed the bad credit report. Wonder if theres a conection.

Posted by Sue Burg- Keller-Williams, South Bay over 2 years ago

Crazy days. With all the changes happening, lenders buying out other lenders, like the WAMU Chase, no wonder.

Posted by Anonymous over 2 years ago

That is SO Crazy!

Posted by Sylvia Young - Broker (Options Realty Group) over 2 years ago

UNBELIEVABLE . . . yet not surprising. Thanks for sharing. . .

Posted by Diana Tonova over 2 years ago

I have a feeling that the foreclosure process was initiated because the property tax was probably not paid? The person that is handling the payment recording is probably not aware that this is what's going on and just telling the homeowner to sit back and wait until we find out what happens to the payments. These payments were probably recorded but went to the escrow account and was used to pay the taxes instead.

 

Charita King

Posted by Charita King - Short Sale Specialist (Century 21 My Real Estate Co.) over 2 years ago

Hard to believe! This is an example of bureaucracy gone mad.

Posted by Tigard Oregon Homes for Sale, Wayne B. Pruner, Realtor, GRI (Oregon First) over 2 years ago

I hope your client gets this resolved SOON!  What a stressful situation!  Keep us posted!!

Posted by Sonja Patterson (RE/MAX Realty Center) over 2 years ago

This is one of the craziest stories I have heard.  This bank should be sued and held up for ridicule.

Posted by Mike Henderson 303-949-5848 HUD Home Hub (Your complete source for buying HUD homes) over 2 years ago

Larry this post blows my mind! What is wrong with this conmponay? Your poor clients must be shattered. Can't this go in front of a judge in the county where the property is locted to at least stop the foreclosure?

Posted by Bryant Tutas-Tutas Towne Realty, Inc over 2 years ago

 Banks can get away with everything. Your clients needs to file a complaint with  the
                  department of banking/ insurance.

John Nyiszter, Re/Max Best Realty ( Old Bridge/Highland Park, NJ)

Posted by John Nyiszter (RE/MAX First Realty) over 2 years ago

What a very sad situation.  And, I am sure it is full of heartbreak for your client!  Can you imagine going to bed each night with this on your mind?  The trouble is, no one at the mortgage company is going to bed with this on THEIR minds. 

Posted by Craig Armstrong (Mackaby Realty) over 2 years ago

This actually happened to my husband and I about three years ago, when the whole foreclosure mess just began.  It was beyond frustrating, and a horrible experience because not only were we terrified and our credit was being damaged, but it got so far that we were published in our local paper in the public notices!  Everywhere I went (small town) people were like "I'm so sorry to hear that you're losing your home."  (With the occassional smirky people who pretended they were sorry but were really overjoyed to see someone suffering.)  It was a horrible experience.  I'm just wondering if it's the same bank, because that is pretty much how they responded.  "We understand that you made the payments, but we don't know where the money is."  We stopped mailing our payments, in fact, and now take them directly to a branch office and make the payment there, because they had screwed it up by mail so many times.  Still not perfect, but it seems to work somewhat better.

Posted by Joslyn Panka Solomon - Mora Minnesota - Minnesota's One Way Ticket to SOLD! (Century 21 Moline Realty) over 2 years ago

Well, That's completely insane..............until today!

Yes, one of my clients contacted me today to tell me that his home has a lockbox on it and the back window was busted out to gain entry into the home and the locks were changed. My client received a loan modification with the original lender, payments were caught up and made on time with proof and now he is outraged at the renegade act of a new debt collection servicing agency of his mortgage. Who are these people anyway? Well according to title, they are the new trustee's of this property.

Is there something wrong with the cost of a locksmith? No, it jjust cuts into their commission. How about notification to the owner or posting a huge sign before auction on the home?  Owner's might say," Oh look honey, what's that sign on the front of our house?????"

All joking aside, I just don't know anymore where ethics, legality, and plain good business sense has gone in real estate and banking. But I do know that this won't fly!!!!!!

LEGAL Proceedings start now!!!!!!!!

Joy Pleasant/ Realtor

Posted by Joy Pleasant over 2 years ago

The reason this post caught my eye is that just this weekend we received a letter from our bank stating we had still not paid our mortgage this month! We pay by online bill pay. Incidentally, it is an electronic transaction within the SAME bank! I sent an email giving the transaction info from my online billpay account. I wonder what they'll tell me when I call in the morning!

Posted by Christiane Marshall over 2 years ago

The reason this post caught my eye is that just this weekend we received a letter from our bank stating we had still not paid our mortgage this month! We pay by online bill pay. Incidentally, it is an electronic transaction within the SAME bank! I sent an email giving the transaction info from my online billpay account. I wonder what they'll tell me when I call in the morning!

Posted by Christiane Marshall over 2 years ago

Think we know where that Missing Mortgage Money Payment showed up at.... $15,000 of it went into Senator John McCain's campaign manager "Rick Davis" in which was given by Freddie Mac paid him every MONTH up untill last month!!!

Whats really happed to your money thats lost... THEY SOLD THE NOTE!!! They don't have to tell you either, or change a thing. They've probable sold it 4-5-6 times. If in Florida seethe code of Evidence in; Fl. Statute 90.953, You will be HAPPY by the findings. It can help you, those with mortgage problems & those in foreclosure. See http://livinglies.files.wordpress.com/2008/11/fl-statute-90.pdf

All in all, get Pro Active and file the issues with the court case or open a cival court case. Get them to produce, produce,produce... I claimed Dishonor in Commerce, Theft, Conspiracy, inland piracy & Racketeering to 14 various counts...also an Opportunity To Cure, Filed a Counter Claim & another declairing large "Penalties" for them Defaulting with a timeframe.  

If they had put you into "Their DEFAULT status"...They also collect more money from the Early Amortization Event (EAE) and probably from the Mortgage Insurance!!!

Y'all It's SMOKE & MIRRORS....personally & BIG~HUGE FRAUD in soooo many many ways your head can spin off. This is playing a bad game of tennis with the ball bouncing back & forth. Makesure you have the last say.

A Most Intreresting Video and the creation of money, banks & debts... A real Five star and a REAL eye opening video...

http://revolutionarypolitics.com/


"Educate and inform the whole mass of the people... They are the only sure reliance for the preservation of our liberty."

-Thomas Jefferson

 

Posted by Freedom Fighter over 2 years ago

All of "y'all," thanks so much for all your comments.  To say that I'm grateful would be an understatement to say the least.  I'll keep you all posted.  Interesting to say the least.  But my client will win.  I'll keep you posted.

Posted by Larry Bettag - Cherry Creek Mortgage over 2 years ago

 

I am in the fight of my life for the roof over my family's head, and my financial future. I use the guidance, inspiration, and endless amounts of information from this site that have taken me from victim to adversary. Neil, Mario Kenny, and Allan (as of late) have all inspired my spirit to fight. I am posting under the "MOVEMENT" page of this blog because I think we, as citizens and victims of the the fraud perpetrated upon the country, need to get mad. And we need some media exposure.

I tune in to the "news, talk, and more..." format on the AM dial and listen to the likes of Rush Limbaugh, Mark Belling (Milwaukee), Michael Savage, and a little Bob Brinker on the weekends, Cavuto and O'Reilly on FOX, EVERYBODY except maybe MSNBC and Larry King . And all of these talking heads (who I sometimes hold in esteem for their stances on assorted and varied issues) have one thing in common: they refuse to acknowledge the existence of fraud and predatory lending on the lender side of the equation. Not one of them, to the best of my knowledge, have taken the time to learn and understand the real issues of the mortgage meltdown: THE DESTRUCTION AND INDENTURE OF THE LOWER-MIDDLE-CLASS (A.K.A. SUBPRIME AMERICA) AND THE THEFT OF THE NATION'S (AND OTHER'S) ASSETS BY THE BANKS. Not one of these people have taken anyone to task over off-balance sheet, bankruptcy remote, securitized predatory lending.

The people on the radio and TV, for which I had a bit of reverence time and again for their insights into all things political (or financial) have continued to deliver THIS story with the phrases "over-extended buyers" who "bought too much house" or "simply couldn't afford it and they knew it". They close every conversation by blaming the borrowers more than the lenders.

I would like to suggest that we, as a group, make an effort to get our side of the story "above the fold", that is, BE NOTICED AND BE HEARD!

What prompted this posting of mine was some lawyer/real estate show broadcast over the 50,000-watt blowtorch that is WLS-890AM this past Saturday morning. As the show-hosts hawked loan modification services for $4000 or so, there was not ONE utterance of "produce the note, quiet title, RICO and wire fraud". It was all about "we caught the lender in a slew of RESPA/HUD violations so we got the term extended and interest rate reduced, and got the arrears tacked onto the back of the loan". WHAT A BUNCH OF CRAP! IF THEY CAUGHT THE LENDER IN A VIOLATION OF THE LAW, SHOULDN'T THEY BE GETTING THE MORTGAGE EXTINGUISHED AND CLEAR TITLE TO THE HOME? SHOULDN'T THEY BE INSTITUTING LITIGATION INSTEAD OF MODIFICATION?

We (as in you and me) need to start calling into these shows and forcing those talking heads to tackle the topic of unjust foreclosures, predatory lending, predatory servicing, produce the note, securities fraud, EVERYTHING we discuss here. Send repeated e-mails to the news channels, financial reporters, talk-show hosts, newspaper editors, and make OUR topic THEIR topic. Every time you hear someone say "irresponsible borrower" you should pull your car over and start dialing the number to get on the show. Call the program director and tell him your story. Get your local TV station to hear and then air your story as a "public interest" item. We all have one. LET'S MAKE SOME NOISE. WE HAVE BEEN TOO QUIET TOO LONG.!!

WE (that's you and I, again) must make our own stories heard!

usedkarguy@yahoo.com

Posted by usedkarguy@yahoo.com over 2 years ago

Great Good Luck Larry!!!

Posted by Freedom Fighter over 2 years ago

Remember...just a few years ago...seems like just yesterday...when NAR was lobbying vigorously to keep banks out of real estate? Remember when Victory was declared? Reminds me of Pres. George W. Bush declaring victory in Iraq from the deck of a U. S. aircraft carrier. A little premature on both fronts!

John Juarez, REALTOR

Windermere Properties of the East Bay

John@CarlMedford.com

510-6673-0686

Posted by John Juarez, DRE 01223788 CDPE, ePRO, SRES (Prudential California Realty - San Francisco East Bay) over 2 years ago

That is truly ridiculous.  However, it does not surprise me.  The banks are bad.  Government is worse (i.e. a $1T healthcare bill when they cannot even guarantee your letter arrives at it's destination).  We live with both - and will suffer the consequences as the banks continue to fail and government policy is one disaster after another.  If this country was a computer I would power off and reboot.

Posted by Jim McCormack - Nashville TN Short Sales (Reliant Realty - Nashville Short Sale & Foreclosure Help) over 2 years ago

This a very typical of the bank.  We have processed over 250 short sales and see the same type of irresponsible behavior -- DAILY!  The banks need to be challenged to work more efficiently.

Posted by Rick Schuster (Jaycee Realty, Inc.) over 2 years ago

we got an approved short sale with BOA, just waiting on the final details(title) and the foreclosure dept of BOA sends out the sherriff to give noticce of a auction date at the court house...the forclosusre dept does not talk to the short sale dept and we have better have the short sale closed by so-and-so date or the auction will take place...what kind of crap is this....same bank 2 different departments

Posted by Dana Devine (Charles Rutenberg Realty) over 2 years ago

we got an approved short sale with BOA, just waiting on the final details(title) and the foreclosure dept of BOA sends out the sherriff to give noticce of a auction date at the court house...the forclosusre dept does not talk to the short sale dept and we have better have the short sale closed by so-and-so date or the auction will take place...what kind of crap is this....same bank 2 different departments

Posted by Dana Devine (Charles Rutenberg Realty) over 2 years ago

What a ridiculous situation.  I hope that your client does sue, and gets at least some satisfaction for what the bank has put them through!

Posted by Stephanie Frost, CDPE, SFR (RE/MAX Premier Realty, Inc.) over 2 years ago

Proves my point that the banks think they are the masters of the universe. 

Posted by Tony Toto Real Estate Information Gurnee, IL (Education & Information) over 2 years ago

I think with a suit....we could get the entire mortgage paid off.  I think that I smell "class action" here.

Posted by Larry Bettag - Cherry Creek Mortgage over 2 years ago

I have had a similar experience. On a "M" Chase short sale, we had a contract, approved short sale with closing instructions at the Title company.  Earnest money in the title company, the buyer paid for repairs on the home to get his lender to approve the loan............on the title search, the title company found that MC had foreclosed in June, but had approved the short sale at the same time. However, they had changed the seller name to MChase, and their staff did not know who to call to get the name changed back to the original seller.......so they just stopped talking to us or answering our calls. 

I have filed all of the documents and have talked to every customer service person that they have fielding calls and documenting them on the computer.  They read them back to me, and with my begging, they tell me they have facilitated and escalated the transaction.........still no calls.

This buyer is beside himself and is terminating and filling a lien on the property. 

What a nightmare............I would love to see this story in National news.........The bank actually caused this foreclosure!  The home was virtually sold, on their terms and becuase of their inefficiency, and lack of knowledge, they would not let us fix the problem!  Go figure!  POTUS need to see this!

Posted by DiAnne Arnette, Keller Williams Fort Worth over 2 years ago

Wow, that is rediculous, I've dealt with a similar situation. Of course I am no attorney so I had to walk a very straight line in advising my client.  Basically the same thing happened except this was from a small private mortgage holder.  The homeowner had been making payments, had bank statements with cleared checks to prove it, and still the lienholder started foreclosure proceedings.  I put my client in touch with a few different attorneys and advised him to keep making his payment.  I think the lienholder backed down.

Posted by Kenneth Fisher - BeachTownBrokers.com Remax Essential - Wilmington, NC (Cape Fear Real Estate Solutions, LLC) over 2 years ago

Isn't this something that the Illinois Banking Commissioner and the state Attorney General's office would be interested in hearing about?  Nothing gets attention faster than losing your license to issue mortgages in a state or a potential class action for violation of consumer protection laws.  No offense, but it doesn't sound like they have been taking you or your client too seriously.  I'd get the big guns to handle this one.

Posted by WEICHERT, REALTORS® - Synergy over 2 years ago

Larry, great job on your clients behalf. At least you got them to acknowledge the payments and it seems that's about all you'll get until you get them into court.  Good luck and I can't wait to hear who this is when you 'spew' the whole tamale.  This is happening more and more with the same results, the bank 'loosing' the clients money!

As Weichert said, throw this past Lisa Madigan and see what's she's doing. She loves high profile cases like this.

Posted by Lyn Sims - Schaumburg Homes (Schaumburg Real Estate - Northwest Suburbs - RE/MAX Suburban) over 2 years ago

Thanks for sharing the story Larry. I would be so fired up if that was happening to me.

Posted by Ryan Martin - Bellingham Commercial RE Broker (Windermere Real Estate / Whatcom Inc.) over 2 years ago

In many cases, the lender who funded the loan will sell the loan to Freddie or Fannie and then sell the servicing rights to another lender who will be crappy.

I worked for about five years for National Pacific, who was at the time, the largest privately-held mortgage banker in California. Our loan servicing was so good that people would call me for a refinance after we had sold the servicing to another lender. I had to explain to them that there was a 25% chance that we would fund the loan and sell the servicing within the next year. In spite of this advice, I often got the refi business.

The moral of the story is this: take care of your customers and they become clients. We took good care of our borrowers and they kept coming back. I went out of my way to tell our servicing department that their efforts to help made my job easier. They were a great group.

Posted by Steve Toker (Coldwell Banker Kinard Realty) over 2 years ago

In the Northeast Region of the country, most of us Mortgage Lenders can offer not only better service, but similar or better rates than the big banks.  All those big banks offering great service are just fibbing to keep their customers.

Posted by Kristeen Smith over 2 years ago

Larry,

Their excuse is not a good reason for not making things right.  I hear of this more and more.  My own mortgage company will call via a recorded message if your mortgage payment isn't received by the first of the month.

And yes, I would prefer "relational" business versus transactional.

Where are we headed?

Posted by Adan Properties, Carlsbad, CA (760) 720-9710 over 2 years ago

Just when I thought I couldn't be surprised. The bigger the company, the bigger the greed. Leak it to the press. It won't just help your client, it will help others in the same situation...

Posted by Dennis Puckett (Adams,Cameron & Co.) over 2 years ago

Larry,

I commend your efforts, hang in there, this is becoming an increasing epidemic. 

I just recently had a potential listing walk-in customer who has been experiencing something very similar where he was laid off last year and missed 1 payment in December but has been making the full monthly payments on time since January or February of this year but his mortgage statements do not reflect that any payments have been made or received, whenever he tries to call this top 3 fortune 500 company, he gets transferred everywhere or no one can tell him where his money is or even verify receipt, when he has all the receipts.  He is so frustrated that he is considering listing his home and just walking away from it rather than losing it completely, so he came to my office to discuss a short sale listing, but I don't think he should put it up for sale if he has receipts that he has been paying all year but no one knows or can account for his money or identify where his payments were applied, so I've been trying to track down some information for him and I've contacted a few managers at this company to try to help out "their customer." 

This is a travesty of justice, not to mention a complete disservice to the mortgage customer and an injustice to all hard working, struggling people all over the world. Where does it end?  I'm reminded of Ephesians 6:12 and Psalms 37:1-2.

Posted by Sonya Mays, MBA (Keller Williams Realty) over 2 years ago

Wow....eventually you'd think we'd cease to be amazed, but once again....here I sit with my jaw dropped. 

I think I'll be sure to check that my mortgage payments are being credited appropriately!

 

Posted by Susan Lehmkuhl, Associate Broker (Buy and Sell Smart Realty, LLC) over 2 years ago

Sonya....I've literally spent hours getting transferred and disconnected.  They've given me direct extensions, and when we call back we get re-routed due to their social security number triggering something in their system that takes them out of the customer service and switches them to foreclosure and we start all over again.  It's hell really.

Posted by Larry Bettag - Cherry Creek Mortgage over 2 years ago

"Un-freakin'beleivable"....That makes me really nervous about all the homeowners that have been "working" with their mortgage companies. I hope this is a rare case.

Posted by Melissa Moore Albert Morrisville, NC Homes (Keller Williams Preferred Realty) over 2 years ago

Larry, are you sure you aren't lost in a Dilbert cartoon? Seriously, acknowledging that they made the payments but the bank doesn't know where the money is? Just when I thought I had heard it all...this needs to be exposed once you have made things right for your client.

Posted by Frank & Sharon Alters, CDPE-Short Sales Jacksonville-Orange Park-Fleming Island (Coldwell Banker Vanguard Realty - Clay, Duval, St. Johns ) over 2 years ago

Sharon....how funny is this?  Just hysterical.....except for the client.

Posted by Larry Bettag - Cherry Creek Mortgage over 2 years ago

Larry,

Yes, that is really sad that a consumer has to go through the miss management of funds. It is certainly not acceptable to lose payments.

I have been assisting clients with mortgages for 20 years now and was a previous Realtor and both of our business just amaze me how much they have changed over the years.

Please keep in mind as you mentioned that there are a lot of great mortgage companies out there that give great service and competitive rates and we are one of them.

Just to clarify the banks are the ones that underwriting loans, approving loans and service loans (collect payments). Therefore, in fairness for those mortgage companies that only structure loans and submit them to the bank/lender for approval & funding, it is the bank or lender that has the problem not the mortgage company.

It is now more important than ever to step up to the plate as a trusted adviser and deliver quality & exceptional service. With all the changes in our industries it is just as important to stay on top of all of the daily changes in the industry. Our industries have to work together as a team, share knowledge and support each other for the best interest of our clients and our integrity.

 Active Rain has taken social networking to a different level. This is an awesome way to communicate with our industries. Thank you Larry for the story.

Thought for the day is: "Worry is the darkroom where negatives are developed."

 Keep a positive outlook,embrace challenges and you will then turn them into opportunities.

 

Posted by Natalie M De Leo (Mortgage Resource Plus) over 2 years ago

This is definitely one that should be picked up by the media.  I hope that through AR, the word spreads to the right news producer.  60 Minutes has to do a news story on how the lenders themselves are turning short sales into foreclosures and destroying people's credit with the mishandling of the mortgage servicing.

Posted by Gail Robinson, REALTOR, e-PRO Fairfield County, CT (William Raveis Real Estate, Southport, CT) over 2 years ago

http://www.newsgeni.us/articles/168/Homeowners_File_Class_Action_Suit_Against_Lender.html

Following my earlier suggestions, I found this article to be of interest and thought I would share with everyone. 

You're comment is "right on" too, Gail!  We should all send articles like this to media sources and anyone who is having issues with their lenders.  Maybe if people see there are ways to stand up for themselves, we can help bring about a healthier balance!

Posted by Cynthia J Sleppy Real Estate over 2 years ago

An amazing story, Larry,  if anyone can handle this situation for your client, your certainly can!!!!

Posted by Judy Greenberg- Coldwell Banker- Buffalo Grove- Long Grove Homes for Sale (Coldwell Banker Buffalo Grove- 350 Half Day Road ) over 2 years ago

The problem is not the rate....the issue lies with the fact that relationships are not guaranteed...not matter the size of the mortgage company.  Paying a higher rate for better service=GAMBLE.

Posted by Kathleen Garvey - Stager Idol Award - Denver Home Staging - Best Home Stager (Enhanced Interiors & Home Staging) over 2 years ago

Local news, Good Morning America, 60 Minutes, 20/20....any one of them might be interested!

Posted by Deidre Berry, Realtor ~ Florence, Alabama (WOW Real Estate) over 2 years ago

Comment #134 the banks have to disclose when the re-assign servicing of the note, matter of respa law.  If they fail to disclose this then they fail to follow the current law that allows them to sell while protecting the consumer.  Thank you for the links.  Let the big banks fall and fail.  Let the banks which are willing to compete by providing high quality service succeed.  Failure always leads to success if one is allowed to fail.  The bailouts where just wrong and a reward for failure but then we have to realize why they where rewarded, Federal Reserve is too powerful.

"I believe that banking institutions are more dangerous to our liberties than standing armies. If the American people ever allow private banks to control the issue of their currency, first by inflation, then by deflation, the banks and corporations that will grow up around [the banks] will deprive the people of all property until their children wake-up homeless on the continent their fathers conquered. The issuing power should be taken from the banks and restored to the people, to whom it properly belongs."
-- Thomas Jefferson /Letter to the Secretary of the Treasury Albert Gallatin (1802)

Quote taken from Dr. Walter E. Williams home page, George Mason University.

Posted by Mark Moen (Realty Executives Experts) over 2 years ago

Great post. 

I agree with other posts get the media involved.   Nothing makes a business quake like national media.

UsedKarguy..I don't know when you watch/listen to the talkshows but I can tell you O'reilly, Limbaugh and Beck all spread the blame around.   Not sure about the others I don't listen/watch them.   I do agree that we do need to start shining the sunlight on these "germs" in our industry.

Posted by Andrea Curtis (United CountryPremier Properties) over 2 years ago

RIGHT RIGHT ON MR. Mark Moen... Nows also going to strat really be interesting in the next 90 days... watch and see....

Posted by Freedom Fighter over 2 years ago

I just came across this and those of you may have some stronger legs to stand on and also seeing what others have done in the same boat as you...

Bear Stearns and EMC Mortgage Agree to Pay $28 Million Fine for Massive Violations

Bear Stearns Logo.jpg Bear Stearns and its subsidiary, EMC Mortgage, have agreed in principle to pay a multi-million dollar fine to settle Federal Trade Commission (FTC) charges that they engaged in unlawful practices while servicing consumers' home mortgage loans. The FTC-which works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid the-charged the two companies with misrepresenting the amounts borrowers owed, charging unauthorized fees-such as late fees, property inspection fees, and loan modification fees-and engaging in unlawful and abusive collection practices.

EMC Mortgage Corp Logo.jpg The proposed settlement requires Bear Stearns and EMC to pay $28 million to redress consumers who have been injured by the illegal practices alleged in the complaint. In addition, the settlement bars both companies from future violations and imposes new restrictions and requirements on their business practices. Specifically, the settlement:

  1. Bars the defendants from misrepresenting amounts due and any other loan terms.
  2. requires them to possess and rely upon competent and reliable evidence to support claims made to consumers about their loans.
  3. Bars them from charging unauthorized fees, and places specific limits on property inspection fees even if they are authorized by the contract.
  4. Prohibits them from initiating a foreclosure action, or charging any foreclosure fees, unless they have reviewed all available records to verify that the consumer is in material default, confirmed that the defendants have not subjected the consumer to any illegal practices, and investigated and resolved any consumer disputes.
  5. Prohibits the defendants from violating the the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), and the Truth in Lending Act's (TILA).

The settlement further requires Bear Stearns and EMC to establish and maintain a comprehensive data integrity program to ensure the accuracy and completeness of data and other information they obtain about consumers' loan accounts, before servicing those accounts. They must also obtain an assessment from a qualified, independent, third-party professional within six months and then every two years, for the next eight years, to assure that their data integrity program meets the standards of the order.

In its complaint, the FTC pointed out the a prominent role Bear Stearns and EMC played in the secondary market for residential mortgages. During the explosive growth of the mortgage industry, both companies acquired and securitized loans at a rapid pace, but they also paid inadequate attention to the integrity of consumers' loan information and to sound servicing practices. As a result, in servicing consumers' loans, Bear Stearns and EMC neglected to obtain timely and accurate information on the loans, made inaccurate claims to consumers, and engaged in unlawful collection and servicing practices. (As an aside, these practices occurred prior to JP Morgan Chase & Co.'s acquisition of Bear Stearns, which became effective on May 30, 2008.)

According to the complaint, EMC is characterized as the mortgage servicer for many of the loans Bear Stearns and EMC acquired. Many of these loans are subprime or Alt-A (less than prime) loans, including nontraditional mortgages such as pay option adjustable rate mortgages (i.e., "pick-a-payment" loans), interest-only mortgages, negative amortization loans, and loans made with little or no income or asset documentation. EMC's loan servicing portfolio has grown significantly in recent years; as of September 2007, it serviced more than 475,000 mortgage loans with a total unpaid balance of about $80 billion.

If the U.S. District Court for the Eastern District of Texas approves the settlement, consumers who are eligible for redress will be contacted by mail. The Commission's consumer hotline regarding the settlement is 1-877-787-3941.

Posted By: Ralph Roberts @ 6:22 pm
Filed under: Bear Stearns, EMC Mortgage, FTC

12 Comments »

 

  1. Good article Ralph.

    As I have been saying, the culprits were the Wall Streeters. More will surface on their "fruadulent" business practices. But it is not limited to just Bear Stearns and thier subsidiary mortgage operations, the same practices were used by Merrill Lynch and Lehman Bros.

    Other mortgage servicing companies as well employed and are employing "fraudulent" pracitces. As I keep saying, the "real" problem is at the top. Clean them up and we can clean up much of the fraud.

    However, the current economic crisis, is now world wide as many European countries are either in or going into Recession. But the cause of many of their problems are directly related to the billions of dollars of investments in our real estate backed securities.

    We need not lose sight of the fact that not only were these securities fraudulently rated, there were in fact totally fraud loans with forged signatures on mortgage notes that were put into the various pools by Wall Street. This action was not just a mistake it was deliberate.

    But here again, a $28 million fine to a company (JP Morgan) that just got a free gift of $55 Billion. The fine is just .051% of the "free Fed Gift". Notice no criminal or civil prosecution for wrong doing. The little guy would have been indicted, arrested, tried, convicted and sentenced to time.

    Where is the justice for all those affected?

    Comment by Larry Rubinoff - September 10, 2008 @ 2:29 pm

  2. Fear not, Larry; just yesterday JPMorgan Chase-which was accused of participating in fraudulent accounting practices that lead to Enron's collapse-was ordered to pay $2.2 Billion to make Enron shareholders somewhat whole again. CIBC got hit up for $2.4 Billion, Citigroup for $2 Billion, and Arthur Andersen, Lehman and Bank of America for a combined $600 Million.

    Comment by Michael Anthony - September 10, 2008 @ 2:44 pm

  3. Michael, thanks for that update and info. Monetary fines are ok yet the numbers don't do any harm to those companies. My real point is, if it is fraud then it is illegal. If it is illegal then someone should be punished.

    One guy reported on in a previous blog got 330 years for defrauding people out of 24 million. I not saying he should have gone free but come on, 330 years and the fraud committed in accounting and probably in SEC filings just get the equivalent of a slap on the wrist.

    If you have a seat at the table you are immune to prosecution for wrong doing. JP Morgan's fine you describe does nothing. The fact that they were handed Bear Stearns on a silver platter lined with $55 billion and got the Bear Stearns building which was worth more then the purchase price itself is an issue. Remember they only paid $250 million for the Bear but was handed $55 billion before the closing. So in reality, it cost them nothing. ANd the fines for wrong doing cost them nothing. There is still plenty of free money left over.

    Let me make an offer here for Merrill Lynch or Lehman Brothers, both ailing as Bear Stearns was. I will pay their asking price if the Fed will give me $55B. What are my chances? I don't have that seat.

    Comment by Larry Rubinoff - September 10, 2008 @ 2:57 pm

  4. I am a victim of EMC. All the charges that the FTC made against them happened to us. I made countless calls to the FBI, FTC since 2002 & was blown off. I fought hard for years to prove all my payments were made. In the end- All payments were found except one. I lost 80,000 in equity & was charged 27,000 in late fee's, fines, legal fee's, force placed insurance, excrow messes & huge unexplained corporate advances. All because they "LOST" one payment back in 2002, when they bought the loans from the FDIC. (It was a Superior Bank loan)

    We tried to make up the difference. We signed a forebearance aggreement & made double plus payments for over 2 years-only to find that our balance they "told" me was still owed was more than we had borrowed 7 years prior. All their fee's ate up the extra moneys sent each month, plus some.

    Nothing would stop them from seizing my home. They continued to send threatoning letters & made daily collection calls demanding payments- for 3 full months AFTER they sold the home, until I had my lawyer send them them the proof that they already sold the home.

    Over 3 years later they now find out that all the complaints that I made were true. They distroyed my life. They stole a multigenerational home from my family. They distroyed our credit & we have tried hard to recover from this-but to no avail- our credit is still trashed. All this because they were "ALLOWED" to continue on with their deception & terrorism of myself & thousands of others.

    I have not heard even a whisper of news if the court accepted their settlement agreement. Not a word of how they are going to give us restitution. With the small amount settled, divided amongst all of us victims- it's pennies in comparison to what they stole.

    Comment by Molly Madison - November 3, 2008 @ 11:27 am

  5. I am also a victim or the verysame practices, fake documents home over appraised by over one hundred thousands, bait and switch mortgage terms, bumped up price of home by over sixty thousand dollars , stole ten thousand dollars that was to be cashed out. charge insurance when i already had it. majority of documents were never signed, they even signed some. this loan didnt originate through emc, but emc should have know when they took it something was wrong a single family appraised at about $350k then giving me a loan of $488k robbery, i have been dealing with this loan which almost bankrupt me to spend a 37k 401k and all reserves saved which was almost 20k , loan monthly payment was $3444.00 on a $40 k salary, they broker and appraiser and title company all were in cohoots and called the company broker worked for he has been fired and they dont know where he is , talked to a few other brokers there to see if they still had my loan and they said no but they knew that he had been fired months before i called for bad loan practices , no more like robbery . they sold my loan before i could even get the papers in the mail and then emc starting calling me before i had even received the first mortgage statement, i mean immediately three four phone calls a day . but before they sold my loand to emc they had sold it to sally mae same month i got loan and then sally mae to emc who now services took months to get copies from title company which was cut and paste nothing showed on my documents same sent to attorney general and bank of commissions, and ftc. now still waiting to see what these people will do to redress my loss.

    Comment by barbara mills - November 23, 2008 @ 9:53 am

  6. The fraud and cover ups are still on going. The government does not want information like this out to the public.

    Even these bailouts are fraud laced with lies. Let's look at one of them.

    The TARP was to be used to buy back bad loans from the banks. That is how it was sold to Congress and to the public. Now comes Secretary of the Treasury Paulson and says that this is not going to happen, the money is going to be used to help the banks prop up their capitalization and to fund their acquisitions.

    I beleive there was never a plan as originally proposed as that plan was frankly not possible. How can you buy back loans from the bank when the bank doesn't own that loan anymore. The banks sold them either into the subprime secondary market which was to Bear Strearns, Merrill Lynch and Lehman Bros. Others were sold to Fannie Mae and Freddie Mac. Either way the banks have been Paid In Full for the loans that were supposed to be bought back.

    As to the fine of 28 million dollars, as I said in my earlier comment, just a slap on the wrist. No one mentions the fact that J.P. Morgan Chase got 55 Billion Dollars from the Fed to acquire Bear Stearns and EMC for a total purchase price of 250 Million Dollars.

    Let's do the math: 55 Billion Dollars less the purchae price of 250 Million Dollars leaves a balance of 54 Billion 750 Million Dollars. Less the 28 Million Dollar fine leaves Chase/Bear Strearns/EMC with a total of 54 Billion 722 Million Dollars.

    Not a bad days work for being found guilty. Keep up the good work Secretary Paulson. I am sure that your former employer - Goldman Sachs - is having the same type of business success while the rest of the country and the average citizen is going broke supporting this business plan rightfully called a TARP.

    A TARP is used to cover things up like a damaged roof after a storm. This TARP is being used to cover the fraud at the highest levels of Corporate America. At least after a hurricane, FEMA gives TARPs out free to those in need. But then again, this TARP is free to Corporate Banking America paid for by you, me, our children and their children for years to come.

    Comment by Larry Rubinoff - November 23, 2008 @ 4:58 pm

  7. I am just a simple lay person who waited 4 months for Fifth Third BANK after applying for hardship assistance, and receiving confirmation from Fifth Third that they had my information (saved all emails and fax confirmations) . I made 2 payments, I work full time, and I have a devastating disease, and was hospitalized throughout the ordeal, but I did not here from Fifth Third until I was 4 months behind when Rita Marrara told me on 4/2/09-they could not help me because Bear Stearns owned my mortgage, -this information was never disclosed to me. Isn't it a law that your Bank inform you if they sell your mortgage?
    they are offering me a 5% interest, which will still be difficult for me to pay, however , should I sign for the modification?
    patricia 847-338-4745

    Comment by Patricia A Johnson - April 21, 2009 @ 12:23 pm

  8. EMC is currently so-call modification of my loan. Their requesting that be placed in a $1300 repayment loan program for 3 months continued on to 6 months. Due to EMC not having the federal guidelines in place, put me on another repayment plan for 6 more months and now I've received a EMC loan modification contact for payments of $1,719 for three months due on the June 1st, July 1st and August 1st, 2009. I feel their dragging this out for several months. I was told that the delinquent taxes would be paid and insurance as well. No one has contacted me regarding this matter. I have been in continual contact with EMC for several months. I will need to get away from this. I'm in the process of contacting the President Obama for clarity.

    Help, help who do I turn too?

    Comment by W. Maxwell - June 15, 2009 @ 3:30 am

  9. My mortgage use to be with upland now it is with emc mortgage corporation. They have been sending us foreclosure notices back to back even though payments were being made. We went to mediatiion for the forebearance and an agreement was made. Now they are sending us foreclosure notices since janauary. Instead of the loan going down it keeps going up. The mediation was a joke because now they are saying we are not paying and we have kept the receipts. They are not posting any payments or leaving any paper trails. Emc mtg. needs to be audited immediately for i believe they are committing mtg fraud and theft to their customers. Help who do i turn to.

    Comment by Judith Josey - June 30, 2009 @ 2:36 pm

  10. Judith,

    I fought the same battle and ended up contacting my local congressman' office. They (Congressman) were able to get EMC to modify my loan and work out all the details.

    However, once the papers where signed and executed it took 10 days for EMC to claim I am in default and they are beginning foreclosure procedings. The first payment under the new mortgage isn't due for another 20 days.

    Al

    Comment by Al Cialone - July 2, 2009 @ 3:31 pm

  11. To W. Maxwell, Judith Josey and Al Cialone:

    If you will all contact me by email at lrubinoff@themortgagecorner.org I will try to guide you.

    Loan Servicing companies have their own agenda - PROFIT. They are not concerned with you, the homeowner or the current state of our economy. In fact, they are contributing to our nation's economic cirisis each day.

    Loan modifications by servicing companies are a sham for the most part. I say this because the vast majority of these attempts at modifications DO NOT SUCCEED, they are not done.

    We are all led to believe that the "banks" are working hard at helping all of us in distress. But remember, it was these same banks that got us to this point.

    I ahve so many people telling me that they have been offerred a loan modification by their bank. First of all, it is NOT your bank, it IS the servicing comapnay, basically a collection and records keeping company many of which are owned by the banks whose name they carry. EMC was owned by Bear Sterns - one of the prime participants in the meltdown. Bear was acquired by a large loan made by the Federal Reserve late on a Sunday evening. Long before anyone in Congress or the media could be made aware of what was happening. J.P. Morgan/Chase got the loan to buy the company which INCLUDED EMC.

    The banks did what they did FOR PROFIT, they are doing what they are doing for PROFIT and to make the PROFIT they have to prey on all of us.

    Your Congressman cannot help you but if all of us wrote our Congressmen perhaps the will of the people would force them into the investigations of the fraud they committed and are still committing against the American people.

    We are being scammed by the banks on mortgages and credit cards. Little is being said about the credit card crisis but it is bad.

    Take note America, there is still much trouble brewing and we are far from being out of the woods.

    Comment by Larry Rubinoff - July 5, 2009 @ 12:54 pm

  12. I too went from one original company to Superior, to EMC, which in now Chase. I don't think they have my original note. While doing some research I came across this GREAT source of the scam that is going on by Chase and other "pretend lenders." Check it out.
    "Now that the bubble has burst "lenders" are trying to collect on loans they do not own, in most cases never lent a dime on the transaction, have no right to, or were paid 30 times over in bailouts, insurance, credit default swaps, etc..."

    "In almost every case these "pretender lenders" do not and did not own your loan. Almost all loans during the boom were securitized and it was investors that put up the money. Not the banks. Now the "pretender lenders" may be trying to unrightfully take peoples homes by filing possible fraudulent assignments to process the foreclosures."

    The author provides proof of JP Morgan Chase committing multiple counts of fraud, forgeries and Notary - Foreclosure Agent collusion and that's just in Florida.
    http://www.scribd.com/doc/20916919/Foreclosure-Fraud-Guide-to-Looking-up-Public-Records-for-Fraud

    Comment by Annie - November 1, 2009 @ 1:39 pm

Posted by Freedom Fighter over 2 years ago

Incredible, and unfortunately not hard to believe.  I will sometime talk to a negotiator who tells me the sale is on hold, but the trustee doesn't seem to know about it until I get them in contact with each other.  It's a case of the right hand not even seeming to know that the left hand exists.

Posted by Christine Donovan Costa Mesa CA Homes Broker/Attorney 800-610-7253 DRE01267479 (Donovan Blatt Team - Donovan Group Realty) over 2 years ago

Is there any update on this?  It is such a sad and interesting story.  Unfortunately based on some of the comments here, it sounds like your client is not alone.

Posted by Dan Rosenberger (Harvest Realty) over 2 years ago

This is happened to my family.My now deceased mother got a statement,from her so-called mortgage servicer,wanting over $1,300.00.She called them to try and reason with her servicer,and let them know she had sent her payment to them (v.i.a.Western Union Quick Collect)one week before the due date and her original loan documents grants a 15 day grace period.The mortgage servicer put my 61 year old mother through the wringer after she had been transfered to one employee after the other for about 1 1/2 hours of trying to reason with them that she was not in default but current.

The servicers final employee my mother talked to said she would have to sign a repayment plan with them or plan to pack her bags and move.My mother was so furious that day after getting off the phone with the servicer about 4pm that she had a spell and was declared dead at 5pm of that year.

We contacted the servicer after mothers funeral and the default had climbed to over $1,700.00 in just one week from the over $1,300.00.We filed them a chapter 13 and their claim climbed to over $2,300.00 in about two weeks of mothers death and during the course of our BK Case my BK Attorney suspicious of their servicing our loan forced a payment history out of the servicer.The servicer during our BK Case was payed by a BK Trustee one month ahead of time and we carried our own homeowners insurance.My BK Attorney discovered in the payment history of where the servicer had received all payments on or before the due dat but posted the payments after the grace period 60 different times.The months the servicer claimed we were in default over showed where they received the payments on or before the due date and still posted them as late for their greedy profit.

Also the servicer was charging us for force placed insurance when we had proof of our own without a lapse in coverage.My BK Attorney sent the servicer a nasty letter which costed us an extra $1,600.00 showing them their 60 mistakes and proof of our insurance and the servicer refunded $3,600.00 for so-called escrow overage without once saying they were in the wrong.We are waiting on our discharge and have started sending payments back to the servicer in a way that can be tracked a week ahead of the due date.This company has killed mother and robbed us dearly and wants our home place where I have lived for over 38 years.

They will get my home over my dead body and then they will be guilty of two murders for greed and their love of money.

SW

Posted by SW about 2 years ago

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